You have not received your gift card yet! Sometimes there is a slight delay – but fear not for your gift card is on its way!

We understand that you may have on the odd occasion experienced a slight delay in receiving your gift card after making a purchase on the Okuru App.

We sincerely apologize for any inconvenience this may have caused. 

But rest assured that we have things under control.

You see, our servers are currently based overseas, and due to the time zone difference, you may occasionally encounter a lag in gift card delivery.  This could be due to server backup times or temporary server outages. And it may also be the peak holiday season and with the immense number of gift cards being purchased - you may experience a slight delay before your gift card hits your app wallet.

It rarely happens but we kindly request that you allow up to 30 minutes for your gift card to arrive before contacting our live chat support.

Please be assured that you can expect timely delivery in most cases.

Your satisfaction is our top priority, and we are committed to providing you with an exceptional gifting experience.


Thank you for choosing Okuru, and we hope you'll continue to enjoy the convenience and joy of our gift card app.

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